Shipping policy
Processing Times
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Orders are typically processed within 3–5 business days.
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During busy periods or seasonal launches, processing may take slightly longer.
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You will receive an email confirmation once your order has been shipped.
2. Shipping Rates & Locations
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Shipping costs are calculated at checkout based on your delivery address.
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We currently ship to the UK. For international orders, please contact us at Tolani@adescentuary.com before purchasing.
3. Delivery Times
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UK standard delivery usually takes 2–5 business days after dispatch.
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Delivery times may vary depending on postal service delays, strikes, or seasonal demand.
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AdeScentuary is not responsible for delays caused by postal services or customs.
4. Missing or Delayed Orders
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If your order does not arrive within 10 business days of dispatch (UK), please contact us at Tolani@adescentuary.com with your order number.
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We will do our best to track your package and assist you.
5. Damaged Orders
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If your order arrives damaged, please email us within 48 hours of delivery with photos of the package and items.
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We will arrange a replacement or refund in line with our Refund & Returns Policy.
6. Address Accuracy
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Please double-check your shipping address at checkout. AdeScentuary is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Contact Us
For any questions about shipping, email us at Tolani@adescentuary.com